Education
Quincy College
Associate of Science, Information Technology Cyber Security, expected 2027 - Quincy, MA
Blue Hills Regional Technical School
Automotive Technology - Canton, MA
Resume
Ryan Gilmartin
CompTIA Security+ certified cybersecurity student transitioning into information technology with 9+ years of customer service experience, 3 years of management experience, and hands-on learning through TryHackMe.
Target Roles
Entry-Level IT Support, SOC Analyst, Cybersecurity
gilmartin15@gmail.com
LinkedIn Profile
Professional Summary
CompTIA Security+ certified cybersecurity student transitioning into information technology after more than nine years of customer service experience and three years of management experience. Brings strong troubleshooting, documentation, leadership, communication, and process-improvement skills, with hands-on learning through TryHackMe and current preparation for Microsoft Azure Fundamentals (AZ-900). Seeking an entry-level IT support, SOC analyst, or cybersecurity opportunity.
Certifications
Credentials
CompTIA Security+ | Splunk
Security+ certificate PDF linked from this portfolio
View Certificate
Technical Skills
Security and Monitoring
CompTIA Security+, Splunk, security fundamentals, log analysis basics
Systems
Windows, Linux fundamentals, Microsoft Office, computer hardware
Networking
TCP/IP and networking fundamentals, connectivity troubleshooting
Professional
Technical support, documentation, customer service, team leadership
Cybersecurity Development
- Complete hands-on TryHackMe labs focused on networking, Linux, security concepts, and troubleshooting.
- Study Microsoft Azure cloud services, security, governance, architecture, and pricing in preparation for the AZ-900 certification.
- Build practical familiarity with Splunk and security monitoring concepts while strengthening foundational SOC skills.
Work History
Wholesale Representative | DCD Automotive Holdings - Norwood, MA
August 2025 to Present- Ranked highest on the team for sales performance while supporting wholesale clients and resolving order-related issues.
- Coordinated with distribution centers and delivery teams to improve fulfillment and reduce mis-shipments.
- Documented customer needs, tracked outcomes, and communicated across departments to resolve problems efficiently.
Parts Manager | Best Chevrolet, INC. - Hingham, MA
July 2024 to August 2025- Managed employee scheduling, performance, training, and daily workflow for a customer-facing operations team.
- Improved inventory controls by reorganizing part numbers and storage locations, reducing time spent locating parts.
- Prepared reports for senior management and implemented procedures that improved accuracy, productivity, and service.
Dispatcher | Best Chevrolet, INC. - Hingham, MA
July 2023 to July 2024- Documented changes in tracking systems and coordinated staffing needs based on daily workload and company goals.
- Forecasted staffing needs, coordinated cross-department initiatives, and ensured timely completion of customer requests.
- Planned and assigned work while troubleshooting scheduling and service issues in a fast-paced environment.
Territory Manager / Wholesale Sales Representative | Priority1 & Best Chevrolet, MA / AR
June 2016 to July 2023- Managed customer accounts, documented activity, resolved service concerns, and built long-term client relationships.
- Used consultative communication and problem-solving to identify needs, recommend solutions, and meet performance goals.
Portfolio Focus
This portfolio expands on the IT and cybersecurity direction shown in the resume through homelabs, technical projects, article notes, certifications, and hands-on learning.